Well...this a first for me. I left an earlier review (see below) giving the company a one star review because of a communication and customer service issue we had scheduling an estimate. I almost immediately got an e-mail, a voice mail and text from Hayden asking me to contact him. Since it was the weekend coming I thought I would wait until Monday to call him. But, Sunday morning, there is a knock at the door and Hayden is there with a beautiful bouquet of flowers, a gift certificate to Whidbey Coffee and a 10% discount for their services. He acknowledged that what happened was clearly their fault and did not make any excuses. He apologized several times and wanted to make it right. I was, to say at the least, stunned at this response to my review. Talk about going above and beyond to rectify an issue.....this was nothing short of amazing. Of course, we had him do the estimate right then. It was reasonable and we agreed to have his company do the roof and the windows. Besides going well beyond what is typical of most companies, Hayden also saved us a significant amount by explaining that the roof only needed leaves blown off as the moss was minimal and doing the roof treatment would be better done in the winter. The other two bids we had gotten were for full roof treatment and over a $1000 more than what was needed. All in all, the initial experience with this company was less than optimal but how they handled it was outstanding. So, for that reason, I believe they deserve 5 stars.
