Today is a sad day for me and my relationship with Pat small engine. I have bought six Spartan mowers with two other mowers that I was bugeting on ordering them hopefully this year. That order will be canceled (approx $30,000.00). The job of a vendor is to supply adequate in stock or service needs for its customers by identifying a trend or routine problem that they should need to respond to quickly and professionally. I may not be a very large company but based on the conversation that I had with Frank today who I guess makes all internal decisions on Parts on hand refuses to be open to a conversation on a widely known problem with Spartan mowers their digital keypad. He feels that the digital pads one he has in stock should be an adequate replacement for commercial use (I strongly disagree). Spartan (now toro owned) Finally have come up with a KEY conversion kit and I have asked that they try to keep one version of each new kit on hand. Almost every single customer that has bought a Spartan is Pretty much guaranteed to need a new keypad (residential customers may be lucky and not ). This has been a poor design and has left us stranded on several occasions. We have warranted/purchased approximately 12 digital pads over the last 4 years either through Pat's Small Engines or other places that have them in stock based on the needs of our company and/or customers.
